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Case Studies

Managed SLA Contracts

Ongoing managed services and support keeping mission-critical infrastructure running at peak performance.

Global Investment Bank

Financial Trading Infrastructure

Platinum SLA coverage for mission-critical trading infrastructure requiring 99.999% uptime.

Challenge

Trading operations required the highest levels of availability with zero tolerance for downtime.

Solution

Deployed Platinum SLA with 15-minute response, dedicated engineers, and on-site spare parts.

Platinum SLADedicated EngineersOn-site PartsProactive Monitoring

Results

99.999%
Uptime achieved
< 15 min
Avg response time
Zero
Trading interruptions
24/7/365
Coverage
Federal Agency

Government Agency Support

Comprehensive support for classified computing infrastructure with cleared personnel.

Challenge

Agency required support for sensitive systems by cleared technicians with strict compliance requirements.

Solution

Provided dedicated cleared support team with secure escalation paths and compliance documentation.

Cleared PersonnelSecure SupportCompliance ReportingAir-gapped Mgmt

Results

100%
Compliance maintained
TS/SCI
Cleared technicians
99.9%
Uptime achieved
5+ years
Contract duration
AI Technology Startup

AI Startup Managed Services

Full managed services for GPU cluster including operations, maintenance, and optimization.

Challenge

Startup needed enterprise-grade infrastructure support without building an internal ops team.

Solution

Provided full managed services including monitoring, maintenance, and capacity management.

Full Managed ServicesMonitoringOptimizationCapacity Planning

Results

95%+
GPU utilization
40%
Cost reduction vs in-house
24/7
Monitoring & response
Monthly
Optimization reviews

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